The Best Western Irazú Hotel & Casino is located on the General Cañas highway, km 3, La Uruca.

P.O. Box: 72-1017 San José 2000, Costa Rica

Telephone Number: (506) 2290 9300

Fax: (506) 2520 2483

Web Site: www.webgotravel.com

E-mail: bwireservas@grupomarta.com

Everything in the Best Western Irazú Hotel has been designed bearing in mind your maximum
comfort and convenience.

During your stay, we hope you enjoy our warm and cordial hospitality, in an authentic Costa Rican ambiance.

We will do everything possible to accommodate you.

Thank you for giving us the opportunity to serve you. 

We hope you enjoy your stay and that you will be able to visit us again.

Sincerely
The Staff and Management
Best Western Irazú Hotel & Casino

WATER Tap water is entirely free of impurities and is completely safe to drink.  Bottles of water can be purchased at the store or bar at the main Entrance.

ELECTRIC SUPPLY The hotel outlets provide 110 volts, 60 cycles.

CHECKOUT TIME Our checkout time at 12:00 noon if your departure is after this time, you will be charged $15.00 per extra hour.  Please coordinate with the Front Desk.

CREDIT CARDS We accept American Express, Visa, Master Card, Discover, JCB & Diners Club.

FRONT DESK 24 hour’s service

BREAKFAST Enjoy our breakfast included in the room rate from 5 a.m. to 10 a.m. at the Denny’s Restaurant. Do not forget your breakfast coupon.

COFFE / TEA MAKER For your convenience we have placed in your room coffee / tea makers.  In case that you may need any assistance, please request it to the Front Desk.

BAR Have fun your way, come and enjoy the festive and tropical ambiance of our Bar.  Open daily

from 11: 30 a.m. to 12:00 midnight. Enjoy our open house every day from 5:00 p.m. to 6:00 p.m. (Local Drinks).

TRANSPORTATION FROM AND TO THE AIRPORT Service is included in your ROOM rate.  Hours: Between 4:00 am to 11:30 pm every 20 minutes.

SAFETY DEPOSIT BOXES For your convenience all our rooms are equipped with personal safety deposit boxes, for $3.00 per day.  In addition, we offer safety deposit boxes at the Front Desk Office, free of charge.

ADITIONAL BEDS If you need any extra bed please call the Front Desk; this service has a daily cost of $12 + tax.

MONEY EXCHANGE Our currency is the “colón”.  To Exchange Money, please go to the Front Desk.  The currency accepted is US dollars, Euros and Canadian dollars.

TENNIS COURTS Tennis fans will be able to play on our courts in the daytime or, if you prefer, on illuminated courts at night.

CASINO Open 24 hours a day.

MAIL To send mail, please contact Front Desk.

PARKING We offer parking with 24-hour security service.

SPECIALS EVENTS We have at your disposal meeting rooms for conferences banquets or meetings, with capacities from 10 to 200 people.  Check with our Sales Department.

FAX Available when you need it.  Please turn in the documents at the Front desk office and it will automatically be charged to your room. 
The Best Western Irazú Hotel fax number is (506) 2520 2483

GYM Available when you desire, at no charge.  Open from 6 a.m. to 10 p.m.

PHOTOCOPIES Photocopying service available at the Front Desk.  24 hours service.

NON-SMOKING ROOMS Our Hotel offers rooms exclusively for NON-SMOKING GUESTS.

ICE MACHINES Ice machines are located on the second, third and fourth floor.

LAUNDRY SERVICE Laundry service is available every day except Sundays or holidays.

LAUNDROMAT Self service machines can be used by the guest to wash and dry their clothes.  24-hour service.

BOOKS FOR SALE Second hand books are available at the housekeeping office.

WAKE-UP CALLS Our Front Desk clerks are on duty around the clock.

MESSAGES AND MAIL Your phone is equipped with voice mail system.When mail is received, we will have it delivered to your room.

BABYSITTING SERVICE Babysitting service is available at an hourly fee

LOST AND FOUND Please contact housekeeping personnel.

OTHER ITEMS OR TOILETRIES Available 24 hours at no additional charge: hair dryer, pillows, towels, sheets, cribs, toiletries (razor, shaving cream, tooth brush, tooth paste, combs, sewing kits, sanitary napkins, shower caps), iron and ironing board.  Washcloths are also available at the Front Desk.

NEWSPAPERS Newspaper and magazines in different languages are available for sale in the Lobby, with the Bell Boys or souvenir store.

SWIMMING POOL You can enjoy our outdoor pool from 6:00 a.m. to 6:00 p.m.

JACUZZI The Jacuzzi is located at the pool area and is open from 6: a.m. to 10: p.m.

DENNY’S RESTAURANT Open 24 hours, continental breakfast included on your room rate, served from 5:00 a.m. until 10:00 a.m.

LA GALLERA RESTAURANT Open from 11:00 a.m. to 11:00 p.m. International Cuisine at your service.

MEDICAL SERVICE Please contact the Front Desk for medical service.

CABLE TELEVISION Relax and enjoy yourself with 24-hour movie channels

CAFÉ BRITT-GIFT SHOP We stock numerous items including a wide selection of souvenirs, t-shirt and jewelry in addition to items you might need during your stay.

TOURS Gray Line Tours is one of the largest tour operators in Costa Rica since 1978.  This company has highly qualified personnel and bilingual guides, who lead visitors throughout the country’s most interesting territories.

RENT A CAR In case that you need a car service, the hotel has an office where you can rent a vehicle or request assistance on this topic.

SPA To enjoy a relaxing massage or to be purified by our sauna, please contact the front desk to reserve it.

LUGGAGE STORAGE AND ASSISTANCE Please call the Front Desk and a Bell Boy will immediately be sent to pick up your luggage. 
NO CHARGE.  24-hour service.

ADAPTERS & EXTENSIONS In case that you may need any of these items, please request them at the Front Desk.

WIRELESS The Hotel offers high-speed wireless service in the hotel surroundings.

HIGH SPEED INTERNET AND INTERNET ACCESS The hotel offers high speed Internet access at our Internet room

VENDING MACHINES If you need to buy a candy, soda coffee or snacks, you will find it here.  24 hour service.